Refund & Cancellation Policy
How we handle refund requests for donations, event registrations, and membership contributions — written plainly, so you always know where you stand.
Our approach to refunds
As a nonprofit, every rupee donated is generally allocated to programs soon after it's received. Because of this, refunds aren't automatic in the way a retail purchase might be — but we take every request seriously and will always work with you in good faith, especially where a payment was made by mistake.
This policy explains what's eligible, what isn't, and exactly how to reach us if something needs to be corrected.
Donation eligibility
Whether a donation can be refunded depends on the situation it falls under:
| Situation | Refundable | Window |
|---|---|---|
| Duplicate or accidental double payment | Yes | Within 7 days |
| Incorrect amount entered by donor | Yes | Within 7 days |
| Payment gateway or technical error | Yes | Within 7 days |
| Change of mind after a completed, correctly-processed donation | Case-by-case | Within 7 days |
| Recurring donation — future installments | Cancel anytime | Effective next cycle |
| Donation already disbursed to a program or beneficiary | No | — |
Event & program registrations
For paid workshops, fundraisers, runs, or program enrolments organised by us:
- More than 7 days before the event — full refund, minus any payment gateway fee.
- Within 2–7 days of the event — 50% refund, or a full credit toward a future event.
- Within 48 hours or after the event — non-refundable, as costs like venue, kits, and catering are committed by then.
- Event cancelled or rescheduled by us — full refund or transfer, your choice, regardless of timing.
How a request is processed
Once you write to us, here's exactly what happens:
Things worth knowing
- Refunds are always returned to the original payment method — we cannot redirect them elsewhere.
- Payment gateway charges (typically 2–3%), where non-recoverable from the gateway, may be deducted from the refunded amount.
- In-kind donations (goods, materials) are handled separately — please contact us directly to discuss.
- This policy may be updated periodically; the version in effect on the date of your transaction applies to that transaction.
Write to us with your name, transaction ID, and the reason. We'll acknowledge every request within one business day.